Refund policy
Refund & Return Policy
At Luvea, we want you to be fully satisfied with your purchase.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, items must be unused, in original condition, and with all tags attached.
Non-Returnable Items
Certain items are non-returnable, including:
- Final sale items
- Intimate or personal wear items
- Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10–15 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos for assistance.
Exchanges
We currently do not offer direct exchanges. If needed, please return the item and place a new order.
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or contact us.
Contact Information
For any questions regarding returns or refunds, contact us at:
support.luveaofficial@gmail.com
